Job Description

BASIC PURPOSE:

Conduct telephone interviews with respondents on marketing research projects from a specifically designed questionnaire according to project requirements. Follow explicit instructions, supervisor guidance, and Maritz Research's ISO Quality Management System to meet or exceed client expectations.

PRIMARY RESPONSIBILITIES:

• Complete new employee orientation and training program, including computer training.
• Perform all functions of an interviewer:
  • Attend project briefings for an understanding of how to conduct interviews.
  • Administer questionnaire as written and record responses verbatim into a computer.
  • Follow explicit instructions from the supervisor on each project to ensure quality and consistency.
  • Become proficient in administering questionnaires requiring probing and clarifying techniques.
  • Maintain a friendly, but professional rapport with respondents.
  • Review completed material for errors and incomplete information.
  • Maintain the production rate while maintaining quality.
  • Demonstrate skills which encourage respondent cooperation.
  • Communicate effectively with the supervisor about job issues.
• Adhere to scheduled working hours to achieve client/center goals.
• Understand, implement, and ensure all work is done according to quality procedures.
• Attend quarterly interviewer training review sessions.

« Back to Kirkville Survey Center Home