Maritz Research has a large number of highly qualified research and project management professionals who are passionate and dedicated to managing each study according to the goals, budget, schedule, and specific needs of each client. In fact, we invest heavily in PMI training as well as the development and ongoing improvement of our ISO-registered Quality Management System (QMS). This ensures that every marketing research project is performed with the highest level of industry standards and quality to ensure you are achieving the results you expect and deserve.
Quality is of the utmost importance in marketing research. That’s why strict quality management processes are integrated into how we do business. All day. Every day. The Maritz Research QMS consists of an ISO 20252-registered quality management structure with well-defined responsibilities, processes, procedures, and resources for meeting the highest standards for every phase of a project.
And, we practice what we preach. As part of our Quality Management System, we conduct Service Quality Evaluations. Surveys are sent to clients after each project or project phase during ongoing studies. These data are reported and analyzed to feed our process improvement efforts on an ongoing basis.