How many times have you heard people in your company complain that the research they’ve been given to drive business results is completely unsuitable for action? The most intelligently-crafted, quality research is useful only as a door stop unless the process begins with the end-user of the work in mind. All of our programs consider who will be using the information, how they will be expected to use it and what kinds of information drive real, transformational change in your organization.
If your organization relies heavily upon units, branches, stores or properties to deliver your customer experience, then you also want the ability to deliver customer experience measurement information out to those front-line managers and employees.
We manage a large number of customer satisfaction feedback measurement programs that include our highly successful alert system. This extraordinary system is carefully designed to alert stakeholders to issues based on a pre-determined set of criteria and the unique needs of the client. This highly efficient process can be customized to deliver the “Hot Alerts” via flat file, fax, email, or Web reporting. This may include such issues as poor service ratings, unresolved issues, a sequence of responses indicating risk, and more.