FOR RELEASE: St. Louis (Sept. 23, 2013)
CUSTOMER ASSESSMENTS AT SIX U.S. BANKS SHOW COMMUNICATIONS NEED TO IMPROVE
Monitoring Compliance with Consumer
Avoid Penalties While Improving Customer Relationships
A multi-purpose complement to your existing Compliance Management Systems:
- Means of prevention
- Source for remediation
- Positive relationship building
Being out of compliance with federal regulators like CFPB, FRB and OCC is not an option. That's why Maritz Research developed CrowsNest™ -- a compliance monitoring program that better positions you to assess your risk while helping you address regulations pertaining to product offerings and customer communications from both behavioral and customer experience perspectives. CrowsNest™ is also designed to assist institutions in understanding the importance of outstanding customer relationships.
CrowsNest™ provides an assessment of a financial institution’s regulatory compliance from the customer’s perspective. The monitoring service enables an institution to independently determine how well employees are following internal compliance guidelines while providing a better understanding of how their customers are responding to these guidelines in practice. CrowsNest™ serves as a compliment to a financial institution's existing set of compliance programs and uses mystery shopping (and surveys) to assess compliance based upon a proprietarily-developed vulnerabilities matrix.
Find out more by clicking on the links below.