Helping Mitigate Risk While Improving Customer Experience
Introducing CrowsNest™ -- A multi-purpose complement to your existing Compliance Management Systems:
- Means of prevention
- Source for remediation
- Positive relationship building
Financial institutions failing to comply with today’s strict industry regulatory standards risk facing great adversity, including legal action, large fines, bad publicity, and severe penalties. Noncompliance directly impacts your bottom line as evidenced by the enormous fines levied by the CFBP and other agencies.
That's why Maritz Research developed CrowsNest™
CrowsNest™ by Maritz Research applies a consumer lens to the evaluation of regulatory compliance practices within institutions. The program enables an institution to independently determine how well employees are following internal compliance guidelines while providing a better understanding of how their customers are responding to these guidelines in practice. Our approach leverages Maritz Research’s expertise in financial services research, regulatory consultation, and leadership in delivering mystery shopping solutions.
Find out more by clicking on the links below.