One of several industry challenges is how to empower and motivate minimum-wage staffers to delight customers with positive experiences. It can be complicated determining long-term solutions, especially given the issue of employee turnover. In addition, you must continually keep the company’s brand promise relevant over time. Today, it’s increasingly important to manage and leverage the burgeoning influence of social media too.
Our retail research consultants are passionate about solving the challenges in this space. Maritz Research works with the number one brands in many of this industry’s sub-sectors including Restaurants, Specialty Goods, and General Products Retailers. We bring proprietary tools combined with insightful, real world, strategic solutions to each client. Maritz Research is also known for developing distinctive brand stories, providing market tracking expertise, customer satisfaction consulting, and research. And when it comes to social media, our unique social media monitoring capabilities help you fully leverage the benefits of real-time reputation and risk reports.