Human Driven, Technology Propelled
Maritz’ approach to recruiting and deploying shoppers ensures the success of our mystery shop programs. To achieve recruitment success, we combine two communication tools, the first through the Internet (high tech) and the second through our telephone (high touch) system. Maritz’ field operations office has over 200 telephone stations for supporting our shopper network nationwide. This combination allows our shoppers access to quick answers and assures on time quality observations – providing reliable and actionable mystery shopping observational data.