With the CE-3D Framework —
- Insight teams will learn to draw solid insights from improved data.
- Finance executives will gain a stronger ROI and actionable metrics from the Voice of the Customer.
- Managers and employees will be successful in consistently using a growing amount of data to create an effective action plan.
- Organizations will do even more to benefit from consumers that share their experiences via word of mouth, Facebook or Twitter.
The Maritz CE-3D Framework is the model for how you can improve your customer experience measurement program. The fact is many practices still remain relevant. They just need to evolve.