Hachiko and The Metrics of Dealer Loyalty
Hachiko and The Metrics of Dealer LoyaltyIf you ever have a chance to be in Japan, go to the Shibuya Station. Once there you will see the bronze statue of Hachiko, an Akita, that is the epitome of owner loyalty. If you know the story, the owner met the dog at the end of each day at the station and even [...]
- July 17, 2012
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- Customer Experience, 2012 automotive industry, 2012 Canadian car market, 2012 US car market, automotive analysis, automotive industry, automotive marketing, car buying, car industry, chris travell, customer experience, customer satisfaction, dealer loyalty, hachiko, japan, loyalty, loyalty to dealership, maritz research, shibuya station