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For today’s Ride posting, I turn to my long time colleague, Ed Stalling, who has a personal and touching tale on the role of technology vs. people – a great lesson that can be applied in organizations, dealerships, as well as in our personal lives. When mom [...]
I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. Let’s see what happens. The talk will focus on a new technique [...]
I mentioned a few weeks ago about Terry O’Reilly (@terryoinfluence) and his radio show on CBC called ‘Under the Influence.’ This past week’s episode was entitled ‘It’s the Little Things‘ and it talked about the small things companies do to differentiate themselves in an increasingly crowded marketplace. Customers notice which helps endear them to the [...]
There’s been lots of encouraging talk this week in Traverse City about sales growth in 2012 and beyond with 15 M being bandied about for 2013 and perhaps even a return to 16 M in 2014. There are many factors driving this but one of the main ones is that cars are getting older in [...]